Frequently Asked Questions
Everything you need to know about shopping with Fiorelli.
What are your shipping options and delivery times?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Orders over $75 qualify for free standard delivery within the continental United States.
What is your return policy?
You can return any unused item in its original packaging within 30 days of purchase for a full refund. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your products covered by a warranty?
Yes, all Fiorelli products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number and photos of the damage.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.